سياسة الاسترجاع
For hygiene and product safety reasons, we do not accept returns, exchanges, or refunds unless the item arrives damaged, defective, or incorrect.
We know that sounds strict, but with haircare, lip care, and personal-use beauty products, product safety has to come first.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, leaked, or different from what you ordered, please contact us within 48 hours of receiving your order.
You can reach us at orders@bluminkaktus.com, through WhatsApp at +20 110 817 7723, or through our official Instagram DM.
Please include:
- Your order number
- Clear photos or videos of the issue
- A photo of the full package received
- A brief explanation of what happened
Our team will review your case and guide you through the next steps. Approved cases may be resolved through a replacement, refund, or another suitable solution, depending on the case.
Return Conditions
To be eligible for review, the product must be:
- Unused
- Unopened, unless the issue is only visible after opening
- In its original packaging
- Reported within the 48-hour window
Opened or used products cannot be returned, exchanged, or refunded unless there is a confirmed manufacturing defect or order issue.
Sale, Bundle, and Promotional Items
Sale items, bundles, gifts, and promotional items are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
Refunds
If a refund is approved, it will be processed to the original payment method whenever possible within 7–14 working days.
Processing time may vary depending on your bank, card provider, wallet provider, or payment method.
Shipping fees are non-refundable unless the issue was caused by an error from Blumin’Kaktus.
Order Cancellations
Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. If a customer refuses delivery after the order has already been shipped, delivery or return shipping fees may apply.
Repeated refused deliveries, failed deliveries, or cancelled Cash on Delivery orders may require prepaid payment for future orders.
Product Sensitivity
Everyone’s hair, lips, and skin can react differently to ingredients. If a product does not suit you personally, this does not qualify as a defect.
We always recommend checking the ingredient list before use and patch-testing when needed, especially if you have known allergies or sensitivities.
That said, you can always contact us and tell us what you experienced. We’ll do our best to guide you on the right way to use the product or suggest a better fit from our range.
