سياسة الاسترداد

For hygiene and product safety reasons, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

We know that sounds strict, but with haircare, lip care, and personal-use beauty products, product safety has to come first.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order.

You can reach us at orders@bluminkaktus.com or through our Instagram DM.

Please include:

  • Your order number

  • Clear photos or videos of the issue

  • A photo of the full package received

  • A brief explanation of what happened

Our team will review your case and guide you through the next steps.

Return Conditions

To be eligible for review, the product must be:

  • Unused

  • Unopened

  • In its original packaging

  • Reported within the 48-hour window

Opened or used products cannot be returned or exchanged unless there is a confirmed manufacturing defect.

Sale, Bundle, and Promotional Items

Sale items, bundles, gifts, and promotional items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Refunds

Once your return request is approved and inspected, refunds are processed to the original payment method within 10–15 business days.

Processing time may vary depending on your bank, card provider, or payment method.

Shipping Fees

Shipping fees are non-refundable.

If a replacement is approved due to a damaged, defective, or incorrect item, our team will guide you on the next steps.

Order Cancellations

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Product Sensitivity

Everyone’s hair and skin can react differently to ingredients. If a product does not suit your hair, lips, or skin personally, this does not qualify as a defect.

That said, you can always contact us and tell us what you experienced. We’ll do our best to guide you on the right way to use the product or suggest a better fit from our range.